Testimonials

Your impression of the quality and value of our services is very important to us. We respectfully ask for your assistance in evaluating the services we provided, as this will enable us to provide the best possible care to others who turn to us in their time of need.

Testimonials and Family’s Appreciation Notes

Dear Caitlin and Terry, on behalf of my mom and myself, we profoundly thank you for your support and professionalism regarding my dad's services.  You both--along with Lyons in general-- were first class all the way.  Thank you for your kindness and care handling and preparing my dad's body as well.  You have dedicated your lives to assisting people who are vulnerable, and you both do it so well.  Your support and empathy are singular.  My dad is smiling knowing you will enjoy his seats.  God bless you and your family! Sincerely,

-Tim and Dottie 

I cannot say enough good things about my experience at Lyons. We lost my younger brother unexpectedly from a massive heart attack. I didn’t know who to call, I knew the funeral home I didn’t want to call, due to a previous bad experience. My mother suggested Lyons because we had my aunts service there a few months earlier, but I felt it was a bit out of the way. My mom started talking about the director Caitlin and how she was very sweet and easy to deal with, but I had no experience with Lyons other than attending my aunt's service. From the minute I was introduced to Caitlin I could see why my mom suggested Lyons. She was so sweet, yet professional. She immediately made me feel comfortable and didn’t jump into planning, she wanted to chat with us, hear our story, listen to us cry, she wanted to know who my brother was and what he was like. She let me change my mind about things several times, she accommodated a few special requests, went above and beyond to make us feel comfortable. The day of the services she met us at the door and took all of our picture boards (and we had so many pictures), she made sure they were all displayed beautifully. My brother looked so handsome, like himself, which I appreciated so much! Caitlin checked on us throughout the entire service, bringing us water, turning on the AC, anything we needed. We again felt so comfortable with her. At the end of the services, she pulled me aside to tell me some medical things she felt I should know, because of family history, she wanted me to be armed with as much information as possible, for mine and my daughter's health. I am so very thankful for that info she shared! I never thought I’d be writing a review of a funeral home, yet here I am. I do not have enough kind words to explain how Caitlin treated my family. My only other experiences with funeral homes were attending services and planning one other service which was a horrific experience. Lyons has won my business for sure.

-Bearder Family

Caitlin, we cannot thank you enough for all you did for Joey's service.  You helped during such a terrible time and made everything a little better and easier, for that we are so thankful!

-Bearder and Cossart Families

Caitlin and Staff of Lyons, Words cannot express how thankful I am, for the comfort and care of yourself and your staff has given us.  The services and visitation were amazing, and every detail thought of! Sincerely, Thank you!

-Arden 

Dear Caitlin, thank you once again for your kindness and expertise in making a difficult task easier for our family.  It was a lovely service and just perfect for Grace and Joe and Helen and Marty and Pat, I’m sure was very touched and pleased to see us all there together celebrating his life.  Thank you for always being there for us. Sincerely and Fondly

-Maria

Dear Caitlin and Staff of Lyons Funeral Home, we wanted to extend our sincerest appreciation to you for the remarkable job and support you have given.  From your thoughtful compassion to your attention to detail, we were truly blessed and comforted knowing everything was taken care of.  Thank you very much! Blessings!

-Mark, Tanya, Jared 

Dear Caitlin, Thank you so much for your kindness and guidance through the whole process of transporting mom back to Rensselaer for our last goodbyes.  You did a wonderful job, particularly under the difficult circumstances COVID presents. We are all grateful to you and everyone at Lyons for all you did.  Sincerely

-Teri 

Caitlin and Staff, thank you for taking the time to touch our lives in a beautiful way.  Your dedication and compassion shown to our family is deeply appreciated.

-The Dolden and Meloco Family

Bill, Caitlin, Scott, thank you for making my mom’s sendoff special, Fondly

-Donna 

Dear Caitlin, A special thank you to you for being there for me this past year.  Your kindness and compassion, as well as, your professionalism and efficiency, are unparalleled.  Thank you so much,

-Maria 

We wanted to say, thank you, for helping us this year.  Our family has had some tremendous losses and you all made a difficult time easier to bear.  We are grateful that W.J. Lyons has been our family funeral home for at least 4 generations.  You are truly skilled at your calling.  With appreciation,

-The Family of Meghan Mackrill

Bill, I’d just like to express my deep appreciation that I have for you, Wayne and Caitlin, for all you did for Connie.  I liked the “Old Fashion” feel and tradition and dignity that shows through as we walked through this life changing process.  I vividly remember Cailin walking toward me with Connie’s jewelry bag and presenting it to us in the car. Very classy and unforgettable! Thank You,

-Ernie 

Dear Bill and Staff, we would like to express our gratitude on behalf of our family for all the beautiful services that you have provided for not only Whitey, but for our mom and our brother.  We appreciate your care and support to help us through a very difficult time.  Sincerely

-Cindy Coleman and Family

Caitlin, thank you so much for your assistance with our family memorial stone.  I really appreciated all your time and suggestions during the process and so pleased with the outcome.  Thanks again

-Rosa

Caitlin and Lyons funeral home, I want to thank you so much for the way you handled our recent transaction. I would recommend you to anyone. Sincerely,

-Pat 

I truly meant to write this after my mother-in-law passed in May, but time just gets away from me.  I wanted you to know that you handle your difficult profession with such grace and charm.  It made such a difference in my new and most difficult decisions.  To say I was lost is an understatement! I felt at peace with my decisions and that is because of you and the extreme patience and compassion you gave to me and the entire family.  Sincerely,

-Mary 

Caitlin, we truly appreciate all you have done for our family during this difficult time.  We apologize for the complications in our situation, and we are so thankful to have worked with someone like you who took care of our needs with professionalism and heart.  Thank you,

-The Ogren Family

Caitlin, Thank you for everything!

-Ellen and J. 

Caitlin, we would like to Thank you for the wonderful job you did in arranging the funeral services for Mary.  You were very caring and easy to work with.  You did an excellent job with all the details.  You made a very difficult process much easier. With appreciation,

-Jack, David, Michele 

Caitlin, I want to thank you for the compassion and kindness you extended to my mother, me and my family (c. Betty Mahar), my mother would have fallen in love with you.  I know she would not have minded you helping Billy take care of her.  God Bless you,

-Kathy 

Dear Bill and Caitlin, thank you so much for participating in our first Trunk or Treat! Your display was incredible! We appreciate your enthusiasm and your support of our students at VR.  We hope to work together again in the future. Sincerely,

-Amy VRES PTA

Caitlin, thanks for doing such a beautiful job with my momma’s headstone!

-Caitlin

Caitlin, thank you so much for your assistance with creating a beautiful stone.  I am so pleased as well as my family.  I am sure Chuck would be very proud.

-Carol

Dear Caitlin, I can’t thank you enough for all your help and kindness.  I don’t know what I would have done without you. Fondly,

-Pat

Caitlin and Terry, we cannot thank you enough for your love, support and thoughtfulness during our time of loss.  You went above and beyond, and we are grateful to have you in our lives.

-Sandy and the Raus Family

Billy, Caitlin and Scott, thank you all for making the funeral and remembrance of our dad so special.  We appreciate your thoughtfulness. Love,

-Rose, Tommy and Alphonso

Dear Mr. Lyons, I would like to thank you and your staff for the professional and cordial way they conducted the wake and funeral for my dad.  Caitlin was so especially helpful and patient when putting together dad’s memorial video.  Also, Scott and Sandy…they are all a credit to your business. Cordially,

-John 

Dear Caitlin, I very much appreciated the professionalism and patience you showed me and my family before and during my dad’s funeral.  I especially am grateful for the help you gave me to input photos for the video tribute, even last minute when you had to re-open the file.  You may not read this for a while since you’re busy with a newborn.  I hope all is well, and congratulations! Sincerely,

-John 

Dear Staff at the W.J. Lyons Jr. Funeral Home, thank you for helping us through the process from the beginning to the end.  Your professionalism explaining each step helped us to make the right decision for Billie’s service.  We think he would have been very pleased with how his services and family were handled.  We especially thing Bill would have enjoyed his last ride to his resting place through some of the back roads of Watervliet and Menands.  He was one who enjoyed the scenic route and oved to go out for drives.  Thank you for all you have done to assist in making it a pleasant memorable ending for Bill. Sincerely yours,

-Susan, William, Claire, AJ, Katherine, Tommy and Austin

Thank you, Caitlin, The memorial is beautiful! Just what I wanted.  Thanks again for all the guidance.

-Kathy

We would like to tell you how much we appreciated your patience.  Words cannot express all that you have done.

-The Shuhart Family

Caitlin, it was a pleasure to meet with you regarding the arrangements for my dad’s memorial service in Herkimer.  Everything was perfect!  I’ll always remember your kindness and expertise!!! Love,

-Cheryl

Dear Caitlin, on behalf of the Baum and Grub family, I'd like to thank you so much for your compassionate poise and consideration in planning and carrying out Margaret Baum's funeral last week.  You are such a wonderful person, and we wish you all the best. 

-The Grub Family

Caitlin, Thank you for all your help with dad's services.  I can't even imagine if I had to take the steps to get him up North.  So, thank you for making it almost seamless.  Saw this pin and thought it would be perfect for other veteran's services.

-Steph 

Dear Caitlin, my job writing thank you notes would not be complete without one to you.  I can't thank you enough for your professionalism and courtesy in the handling of my father's funeral.  It was a fitting send off and your assistance was most appreciated.  Good luck with your young family-Enjoy it!

-Burgess Family

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